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I don't see the utility of an external speaker, I have to turn down the speaker on my phone wheever I'm on hold at most locations with the terrible distorted music or in the case of Lionel idiotic NASCAR clips that run over-and-over-and-over again!
It's big benefit: It allows you to "ignore" the long hold times waiting for customer service. That was the point of Beachhead2's strategy.

While on hold waiting for "your turn", you can concentrate and work at the PC with both hands - or keep working on the loco :) just ignoring the call. When a live person comes on, you can instantly converse with them via the speaker phone.

If the "Muzac" is annoying, just turn down the volume on your cell. The volume on the speaker phone will go down as well.
 

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The only way Lionel is going to change in not words but actions. Stop purchasing expensive trains, stop going to the Lionel section at York, if you do express in no uncertain terms how you think about service, sometimes I attempt to order parts of locomotives, guess what, not available, not available. Stop making a big deal over the offering in the catalog. leave then at the lionel table. Most of all stop purchasing BTO trains and locomotives that will only result in heart break and grief, then and only then will Lionel get the message. Perhaps the movement of firms coming back to the use will include Lionel. This way good old american quality will return and the less than optium managers at lionel will come to understand customer service makes or brakes firms.
Yeah! That will teach them! Put them out of business! Just think, no more complaints about prices or quality issues or calls to service and no more new trains! That should make everyone happy!

Perhaps we should be careful what we wish for.

Don
 

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Yeah! That will teach them! Put them out of business! Just think, no more complaints about prices or quality issues or calls to service and no more new trains! That should make everyone happy!

Perhaps we should be careful what we wish for.

Don
I don't think it will get that far. When the bottom line takes the hit, the suits will start looking for reasons. If they're smart, they will start by doing an honest survey of the customer base. Step 2 of that is an honest assessment of the responses.

Hewlett Packard was doing s--t like this 10 years ago. Denying warranty claims, poor service response, sub-par product. People stopped buying HP servers (my company included). Their bottom line took a hit, and that finally got their attention.
 

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Lionel seems to know their customer base. They claim last year was one of the most profitable ever. Folks continue to buy fantasy paint schemes and reproductions of 70 year old trains at 5 to 10 times what the originals could be had for today. They cheapen their product, double the price and are still able to sell them. I don't get it.

Pete
 

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They cheapen their product, double the price and are still able to sell them. I don't get it.

Pete


Yep, it is very hard to understand the logic of the electric train addict.

Bill
 

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Discussion Starter #26
It's big benefit: It allows you to "ignore" the long hold times waiting for customer service. That was the point of Beachhead2's strategy.

While on hold waiting for "your turn", you can concentrate and work at the PC with both hands - or keep working on the loco :) just ignoring the call. When a live person comes on, you can instantly converse with them via the speaker phone.

If the "Muzac" is annoying, just turn down the volume on your cell. The volume on the speaker phone will go down as well.
My point is that my office phone and my cell phone have perfectly suitable speaker phone capability, so I question why I need to add more speakers.
 

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They cheapen their product, double the price and are still able to sell them. I don't get it.

Pete


Yep, it is very hard to understand the logic of the electric train addict.

Bill
Well.....when you have folks that feel they need to purchase Lionel regardless of the quality so they so they don't go out of buisness what can one expect?

Myself, I've change vehicle brands 4 times due too poor quality.

My trusty old Samsung S4 now on its 3rd battery keeps plugging along. So I know which brand I'll buy if the need arises.

Is there any other $1000+ purchase you make in life where you tolerate, expect, or accept it being defective out of the box?...not me.

Keep in mind. It was Mr. Muffin that came up with a resolution for the N&W J's while Lionel remained silent. Then Lionel came to its senses a week or two later and offered to pick up the tab.


Lastly, filming silly facebook and youtube videos add insult to injury when this time could be spent preventing or resolving issues, or how about answering the phone when someone calls for service?

Oh I almost forgot. No ones mentioned the 5 chuffs per revolution on the new J3a's:confused:

Maybe the extra chuff added to the price?
 

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Oh I almost forgot. No ones mentioned the 5 chuffs per revolution on the new J3a's:confused:

Maybe the extra chuff added to the price?

Really? I didn't know that. I don't think Lionel's chuff rate can be changed programatically like MTH. If so it has to go back to Lionel for RCMC reprogramming.

Pete
 

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Really? I didn't know that. I don't think Lionel's chuff rate can be changed programatically like MTH. If so it has to go back to Lionel for RCMC reprogramming.

Pete

Check out some youtube videos of the new J3a. Its quite obvious on Norm Charbonneau's high quality videos.

Makes me wonder if it would be better to get one of the old TMCC versions with half the chuffs for half the price and just add 2 chuffs to it.

I really have no use for the extra chuff LOL!
 

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I have the two TMCC J3s. Paid roughly 900 for both. A cam change will give four chuffs, not that hard due to the screw on wheels. You would have to add a some circuitry for 4 puffs along with a fan smoke unit. Consider too, the TMCC engines have trusty Pittmans and the new version has questionable Canons.

Pete
 

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Really? I didn't know that. I don't think Lionel's chuff rate can be changed programatically like MTH. If so it has to go back to Lionel for RCMC reprogramming.

Pete
My J3 is a perfect four per rev. Don’t they use cam lobes on one of the axles with a micro switch?
 

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Gary, on the RCMC engines they use the tach wheel like TAS and MTH. Only the BEMC engines have to use a cam.

Pete
 

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That's why I have stuck to Postwar Lionel. It works almost forever if properly maintained, and if by chance it does breakdown, I can fix it myself. Besides those relays clicking that keep my trains from crashing together are so cool!
 

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That's why I have stuck to Postwar Lionel. It works almost forever if properly maintained, and if by chance it does breakdown, I can fix it myself. Besides those relays clicking that keep my trains from crashing together are so cool!
To each their own. If my only choice in O was postwar, I wouldn't even consider O. I'd be off to HO land.
 

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I do run my Postwar and Prewar a few times through the year. IMO very boring compared to CC operation.

Bill
 

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Isn't everything built since "the war" technically Post War? <img src="http://www.modeltrainforum.com/images/smilies/biggrin.gif" border="0" alt="" title="Big Grin" class="inlineimg" />

Or, I guess we have to designate which war....
In the Lionel world post war is 1945 to 1969.
 
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