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Discussion Starter · #1 · (Edited)
FYI, back in September, Lionel released an update to the Lionchief app v2.6.20 which broke bluetooth on Android 11 which are phones like the Samsung Galaxy S20, S21 etc. I tracked down some upper management at Lionel and reported it last week and supposedly they fixed it. Now the entire app crashes and also is confirmed in the Google Playstore reviews. How can an app go 2 months which problems this large and not be fixed?

Here is a video capture of what happens on Android 11 phones:


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Discussion Starter · #2 · (Edited)
On a side note, I downloaded and installed an older version 2.6.05 of the .APK and installed it and everything works again. You will need to uninstall the existing buggy app first and enable installs from unknown sources.




Disable auto-updates for this app.
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Discussion Starter · #8 ·
That is the generic Lionel contact info. I would think Lionel would want to control the customer interface for its product. It doesn't mean there are s/w coders as employees.
If you hire a third-party developer for an app, they are typically listed as the app developer in the Google play store, not the business.
 

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Discussion Starter · #10 · (Edited)
Get yourself the universal remote and save yourself some frustration. It's very reliable.
I have a better idea. Terminate whoever is responsible for ignoring the dozens of negative reviews accumulating for months and replace them with someone reliable who knows what they are doing and does their job with excellence .
I work in technology and there is really no excuse for what's going on here other than poor leadership and people flat out not doing their job for months.
The vast majority of customers likely use the remote included in the LionChief sets
The android app has over 10,000 installs and multiple 1 star reviews posted today alone, so people use it.



 

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Discussion Starter · #12 · (Edited)
"Terminate whoever is responsible for ignoring the dozens of negative reviews accumulating for months and replace them with someone reliable who knows what they are doing and does their job with excellence ."

You are remarkably certain you know what's going on and how it could be fixed considering you are not someone inside Lionel or closely affiliated. Lots of assumptions that may or may not be true. Advocating firing people without knowing all the facts isn't heartwarming or rational. I'm sure your intent is good, but you're coming across as intemperate in my view.
Fact- The app has not worked in months and has accumulated countless negative reviews for months. I've owned a web development business for over 22 years and based upon that experience, I am telling you what is going on with the app is not normal or excusable. If the new verions didn't work, it should have never been released, period. There is absolutely no valid excuse or reasoning for what has happened. You can read the reviews and the dates of the reviews and see this problem has been going on for months, and months, and months.

Any business owner or manager should be furious at all the negative reviews that have been piling up for months after an app was released that didn't work properly.

No Excuse for this:

 

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Discussion Starter · #20 ·
I have an old Galaxy Note 4 phone I kept for this purpose as well as for the MTH app. It has Android 6.01, and the app crashes as soon as I try to select an engine. Does the exact same thing with the same error message on my Galaxy S21 5G with Android 12.
I tested on A Samsung Galaxy S6 Edge+ Running Android 6 and it also crashes.
 

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Discussion Starter · #23 ·
I'd probably be too embarrassed to reply too.
Yeah and this adds to the embarrassment. The director of engineering emailed me and said they found the Bluetooth problem on November 17th and were releasing an update 2.6.22. As we see, this actually made it worse. I emailed back on November 21 and have not heard a peep! Crickets. Terrible customer service and they obviously don't care.

Basically the entire customer base is Beta testers and this problem has persisted for months without a fix.

Also, for those that say just use the handheld controller, it doesn't allow you to set the volume levels, etc.

I wrote a blog today that shows how to roll back to a working app- LionChief App does not work on Android 11 crashes versions 2.6.20 - 2.6.22 - Knoxville Pigeon Forge

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Discussion Starter · #25 · (Edited)
Apparently they updated the app to fix Android what amazes me is they upper management didn't email back and say a peep.

They obviously need to buy the be our guest book to learn about customer service.

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Discussion Starter · #26 · (Edited)
Just got home from holiday travel and confirmed the latest version of the Lionchief app now works! YEAH! It's sad this went on for at least 10 weeks and only got fixed because I started blowing up executives' emails addresses and published a technology blog about it. Sadly, they never apologized or emailed back to even let me know they updated the app to version 2.6.23 which you can download from the playstore here- Lionel LionChief - Apps on Google Play
 
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