[superwarp1]

How long does it take Lionel to get parts for new products on the website? Sadly my new Hudson needs a boiler front due to a cracked hinge. Lionel has promised to replace it for free when parts are available but when is that? I also would like to look at the breakdown of the engine just for ha, ha's

 

[Norton]

It used to only take a few weeks. Now more and more its months and even when it does get posted many of the critical parts are NLA.
Look up the 5444 and 5433 hudsons. The parts should be essentially the same as far as layout. Given yours has no class lights and the 5433 front has been long out of stock I guess you will have hope and wait. Maybe Dave can help you out.

Pete

 

[superwarp1]

I'll see Ryan at the Amherst show in just over a week. I'll bug him first. You going to the show this year?

 

[Norton]

Hoping to go. We don't confirm until we are pretty sure the weather will be OK. Right now I am optimistic. I will let you know when we are sure.

Pete

 

[gunrunnerjohn]

How long does it take Lionel to get parts for new products on the website? Sadly my new Hudson needs a boiler front due to a cracked hinge. Lionel has promised to replace it for free when parts are available but when is that? I also would like to look at the breakdown of the engine just for ha, ha's

It's hit or miss when a new locomotive shows up, but most of the time it's well after any warranty runs out. As far as when parts are available, that's another crap shoot, there's a real possibility that they never will be available.

 

[Old_Hobo]

So when does the warrantee start....at the time your credit card is charged, or the day you actually physically have it?

 

[superwarp1]

The second the charge hits your card

 

[Old_Hobo]

So, if what you bought doesn't get to you for a year, you're out of luck warrantee-wise? Or do they not charge your card until it ships?

 

[Norton]

So, if what you bought doesn't get to you for a year, you're out of luck warrantee-wise? Or do they not charge your card until it ships?

You are assuming they may eventually offer the part. Anymore you can't assume that. They may have to either replace the engine or offer you a refund. Thats what happened with the 21" passenger cars that were defective.

Pete

 

[Old_Hobo]

Thanks, but that's really not what I asked....