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When I try turning the motor (disconnected from the axles, so it's not the gearing I believe) I only get about 1/4 turn before some resistance. Was thinking of popping the caps off the motors and seeing what was causing it.
That's not normal. You should be able to spin the motor by hand without much resistance. I would pop the ends off to see what's going on in there. It not like you're going to void the warranty.
 
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