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Discussion Starter · #1 ·
I recently saved up enough of my "allowance" to purchase a B&O BEEF set from RMT for my new 0-27 table. I had been eyeing it for a few months and had been waiting for one of their frequent sales.

I recieved my BEEF and was very impressed, but it would not pull a car around a standard 0-27 turn on my table. Upon examination the pilot was too narrow. I was upset as I knew the website stated it would handle 0-27, but alas it did not say that it would pull something through 0-27. So, having seen other positive comments about RMT on another site I sent a note to their service email and explained my problem.

About one and half hours later my wife tells me a Walter from RMT is on the phone asking for me. Wow! I wasn't expecting that. Walter and I spoke for about 15 minutes discussing my problem and possible solutions. He mentioned that in trying to keep the BEEF as prototypical as possible they had to keep the pilot narrow. We also discussed RMTs future projects and trains in general.

In summary, I was very pleased with the response and personal nature in which RMT does their business. I was able to solve my problem (though they should state the 0-27 issue on their website) satisfactorily, and after that experience I plan on making RMT my Primary source of purchases. I also, just like their stuff a lot. They have a cool old style EMU that will debut in 13 in their catalog that looks really cool:).
 

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Discussion Starter · #7 ·
Now as to your problem with the Beef and your discussion with Walter.
What did you do to fix whatever it was it was doing.
If you add the problem and fix it might help out another member here.

I am waiting for a water tower now, Walter said maybe August.:D
I will post that later. I wanted to separate the two as I just wanted to first comment on the good experience I had with a toy company.
 
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